About Ghana.GOV

A VISION OF GHANA BEYOND AID

It is time to build an economy that is not dependent on charity and handouts. But an economy that looks past commodities to position our country in the global market. We can and we should be able to build a Ghana that looks to her own resources and proper management to engineer social and economic growth in our country.

We have a responsibility to make our country attractive for the young generation. They should feel they have a worthwhile future if they stay and build their nation. There will never be enough aid to develop Ghana to the level we want. We’re not disclaiming aid but we do want to discard a mindset of dependency and living on handouts. It’s unhealthy both for the giver and the receiver.

We do not want to remain the beggars of the world. We do not want to be dependent on charity. There’s no pride or dignity in poverty. It is a global agenda that seeks to leave no one behind.

- Nana Addo Dankwa Akufo Addo

  President of the Republic of Ghana.

President Nana Addo Dankwa Akufo Addo

BACKGROUND

The Government of Ghana’s Domestic Revenue mostly constitutes tax/non-tax revenue and MMDA collections. According to the 2017 Auditor-General’s report, inefficiencies in revenue collection resulted in losses of over GHS2 billion.

With only about 254 MMDAs and some 127 public organizations operating more than 2,000 physical points of services with mostly manual processes, revenue collection is bound to have challenges.

Modern technologies present a simple, proven solution to address these challenges and significantly grow revenues.

GENERAL OVERVIEW

Harnessing New Technologies to Improve Revenue Collection & Customer Service

GHANA.GOV is a digital service and revenue collection platform, created to provide a single point of access to Government of Ghana services for the public sector.

This is in pursuit of the government’s vision of digitizing the economy and modernizing the way Government pays its bills and collection of fees and charges for the benefit of all citizens, residents and visitors.

The service portal seeks to deliver:

1. Processing of all payments and transfers (both electronic and cash) against predefined service flows of each MDA and MMDA.

2. Manage post-payment workflow, customer notification, feedback and service ratings. Thereby, enabling the Government of Ghana fulfil its goal of creating a cash-lite economy.

A BETTER AND PROVEN APPROACH

Cloud-based technologies as utilized by large tech organizations are capable of connecting millions to billions of people with services of need at the same time.

With Ghana’s close to 100% mobile money coverage and about 35% internet penetration, a Common Payments Platform will work effectively.

A centralized yet open architecture connecting all service-flows and workflow systems of any MMDA (on a single Common Workflow Platform) to a Common Services Platform will standardize all service activities and enable easy monitoring and customer management.